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Privacy Policy


This website is fully compliant with all GDPR regulations as we explain below. By using this website you agree to the use of cookies for us to improve our service, you acknowledge that the site is fully GDPR compliant, and give us permission to use the data you provide us within in compliance with GDPR regulations for uses solely within this company (which is Flitch & Chips LTD, and may be referred to as the company or business throughout this policy) only.


This website is hosted on Wix Servers and is registered by IONOS. Both of these internet hosting companies use servers within EEA countries, as that is where the website was set up. All data we store is on these servers, so no data that we store is ever stored on a server outside of an EEA country.


Any data we collect from customers, including, but not limited to, cookies, names, email addresses, phone numbers, IP addresses, and website activity is all used solely within the company, and never with a third party of any nature, including individuals external from the business. Users of this website consent to the collection of cookies and analytics by using the website, but users of this website must provide the company with other personal data by means including, but not limited to, in person, this website, any websites with sections relating to this business, or social media pages for this business.


Any data we store on users may be requested to be deleted and removed from our servers at any time. To request this, please get in touch with us via the Contact page.


1. Data protection principles
The business is committed to processing data in accordance with its responsibilities under the GDPR. 
Article 5 of the GDPR requires that personal data shall be:
a.    processed lawfully, fairly and in a transparent manner in relation to individuals;
b.    collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;
c.    adequate, relevant and limited to what is necessary for relation to the purposes for which they are processed;
d.    accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or rectified without delay;
e.    kept in a form which permits identification of data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to the implementation of the appropriate technical and organizational measures required by the GDPR in order to safeguard the rights and freedoms of individuals; and
f.    processed in a manner that ensures appropriate security of the personal data, including protection against unauthorized or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organizational measures.”

2. General provisions
a.    This policy applies to all personal data processed by the business. 
b.    This policy shall be reviewed at least annually. 

3. Lawful, fair, and transparent processing 
a.    To ensure its processing of data is lawful, fair, and transparent, the business shall manage all data internally. 
b.    Individuals have the right to access their personal data and any such requests made to the business shall be dealt with in a timely manner. 


4. Lawful purposes
a.    All data processed by the business must be done on one of the following lawful bases: consent, contract, legal obligation, vital interests, public task or legitimate interests.
b.    The business shall note the appropriate lawful basis whenever processing data internally.
c.    Where consent is relied upon as a lawful basis for processing data, evidence of opt-in consent shall be kept with the personal data. 
d.    Where communications are sent to individuals based on their consent, the option for the individual to revoke their consent should be clearly available and systems should be in place to ensure such revocation is reflected accurately in the business' systems.  


5. Data minimization
a.    The business shall ensure that personal data are adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed. 


6. Accuracy
a.    The business shall take reasonable steps to ensure personal data is accurate. 
b.    Where necessary for the lawful basis on which data is processed, steps shall be put in place to ensure that personal data is kept up to date. 


7. Archiving / removal
a.    To ensure that personal data is kept for no longer than necessary, the business shall ensure that they only keep data for a period of time in which it is relevant to the business, and will only ever be archived on the business' servers.


8. Security
a.    The business shall ensure that personal data is stored securely using modern software that is kept up-to-date.  
b.    Access to personal data shall be limited to personnel who need access and appropriate security should be in place to avoid unauthorized sharing of information. 
c.    When personal data is deleted this should be done safely such that the data is irrecoverable. 
d.    Appropriate back-up and disaster recovery solutions shall be in place. 

9. Breach
In the event of a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data, the business shall promptly assess the risk to people’s rights and freedoms and if appropriate report this breach to the ICO. 

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